Support
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Service Update
As part of our digital transformation journey, Ricoh has recently transitioned to a new ERP system. As a result, some customers may experience temporary disruptions, including delays to orders and billing related issues. If you need assistance, please contact our Customer Care team here or on 13 74264, or reach out to your Ricoh account manager.
We apologise for any inconvenience and appreciate your patience.
Important Security Advisory for Ricoh Devices
Ricoh is committed to ensuring the ongoing security of our products and services. We would like to advise customers that security vulnerabilities may be identified from time to time that could affect supported Ricoh devices.
Customers are encouraged to regularly review the latest information published on the RICOH Global Security Vulnerability List to stay informed about any known issues and recommended mitigations.
To help maintain the security of your device, customers are strongly encouraged to keep firmware up to date and this can be done automatically when the device is connected to RICOH @Remote. For those devices without Internet access, you can download and use the RICOH Firmware Update Tool to ensure your device is updated with the latest available firmware.
Devices connected to @Remote can receive automatic firmware updates, allowing critical security updates to be deployed directly as they become available. If you would like to request @Remote connection to your devices, please email the RICOH Australia Device Automation & Connectivity team at [email protected].
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Service requestWith experienced technicians across the country and a dedicated help desk, our response times meet your needs.Read more
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Order suppliesOrder supplies for your Ricoh device using your serial number and the contact phone number for your account.Read more
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How to videosRicoh how to videos are here for business learning and training.View here
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FAQsQuick and simple answers to your questions about Ricoh products and services. Search by product, issue or service.Read more
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Knowledge baseStay in control and find out more about your Ricoh products and services devices with an online database 24/7.Read more
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WarrantyOur hardware products are covered by an up to 3 year warranty and our Ricoh Software Assurance Plan (RSAP).Read more
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MaintenanceFrom preventative maintenance and servicing to production service maintenance, we keep you working.Read more
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TrainingYour relationship with Ricoh doesn’t end after your purchase. Our training and education for software solutions, devices or production machines makes the most of your investment.
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Change of addressUpdate your address and contact details here.Update here
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Billing & PaymentsAccount contacts, meter reading submissions, billing and invoice queries. Pay your account/invoice or request a copy of invoices and statements
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Meter Reading CountersHow to obtain meter readings from the counter of your Ricoh device?Read more
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IT help desk portalLog in to a secure portal to access immediate help desk support and resources.Read more
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FAQ Accordion
Through the MSDS link on the Support page or via the Product Documentation section.
Paper misfeeds can be caused by the condition of the paper and how it is loaded. Paper should be stored in a dry, cool place and ensure you 'fan' the paper before loading.
You can also try printing from another tray. If this is successful, replace all paper in the problem tray with fresh paper from a new ream.
Be sure to check the correct paper size is set in the problem tray before you print by adjusting the three 'fences' in the paper tray so they are gently touching the sides of the paper.
An SC service code may be caused by something obstructing the finisher or stapling unit. Check there is nothing obstructing the trays (like a waste paper bin). Switch the power off, wait for ten seconds, then switch the power back on. If the problem still occurs, contact us for further assistance.