RICOH Australia Launches Workspace Management Platform

New solution enables businesses to create a dynamic and efficient hybrid workplace with a first-class employee experience.

Sydney, April 29, 2024 - RICOH AUSTRALIA, a leading provider of smart workplace technology, today announced the Australian launch of RICOH Spaces , a dynamic workplace experience platform designed to facilitate hybrid working and optimise businesses.

Utilising the Google Cloud Platform  with cloud infrastructure based in Australia, RICOH Spaces captures workplace analytics, allowing enterprises to make workspace decisions based on real-time data to constantly improve the workplace experience.

Part of Ricoh’s overall hybrid workplace offering, key feature functionality includes desk and space booking, visitor management, real-time interactive floor plans, digital signage and wayfinding, all designed to enhance the employee experience. According to Gartner, human-centric work design featuring flexible work experiences, intentional collaboration opportunities and empathic management can increase employee performance by as much as 54 per cent.

“New ways of working are demanding new ways of thinking about how to achieve  the most productive workplace”, says Tina Economou, Chief Marketing & Sales Officer,  RICOH Australia. “While the physical office is here to stay, teams increasingly rely on dynamic and flexible environments that support an effortless transition to hybrid working where collaboration can thrive both on-site and remotely. The challenge is to design a workplace that evolves with the way your teams meet up, socialise and collaborate, and adapts to how they will work in the future.”

RICOH Spaces provides the analytics and insights required to redesign  workspaces for full utilisation and increased productivity to enhance the workplace experience. At the same time, it centralises all of the complex tasks relating to the way the people interact with the workplace facilities and how workplace visitors digitally sign in on arrival.

Built by RICOH from the ground up, fully cloud hosted for scalability, and supported in multiple languages, it can support a reduction in the costs of real estate, offer insights and data trends for optimised space utilisation and improve team collaboration.

Moreover, being fully modular and scalable means enterprises only pay for the RICOH Spaces functionality that they require and this can be scaled accordingly to a customer’s specific requirements.

Available via web application and as a mobile app , RICOH Spaces also enables users to manage advanced bookings, check-in times, parking and booking slots. Employees can submit room service requests and track their status, enabling teams to stay up-to-date on the progress of their requests, reducing wasted time. According to the Microsoft 2021 Work Trend Index, 40 per cent of workers waste up to 30 minutes a day searching for a space to collaborate.

Facilities managers can also split the workplace into zones, allowing for capacity management, assignment, and analytics at a zone level, allowing for easy booking and manageable insights.

The solution’s deep analytics features also provide a real-time overview of how a floor is being utilised through using sensor data which is also able to support monitoring of operational aspects, including temperature, air quality and service requests.

The scalable nature of the platform enables RICOH Spaces to constantly evolve with new features added regularly. The platform uses the very latest web technologies with browser support limited to the latest versions of Google Chrome, Microsoft Edge, Firefox, and Safari.

“Support for users is simple and easy with an extensive knowledge base centre with thousands of articles, guides, pro-active support with product tours, contextual tooltips, checklists for user onboarding, and a fully integrated in-app support widget. All this means that users won’t need to be on hold or navigate outside of the app to get access to support and key information,” says Economou.

For further information, visit Workspace Management.

About RICOH

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces and optimise business performance.

Headquartered in Tokyo, Ricoh's global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2023, Ricoh Group had worldwide sales of 2,134 billion yen (approx. 16.0 billion USD).

It is Ricoh's mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.

For further information, please visit www.ricoh.com