Update: Printer Security Program issued to address potential vulnerabilities in some of Ricoh’s printer/PC fax drivers

First published January 22, 2020
Updated release February 19, 2020
Ricoh Company, Limited.

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for their customers around the world.

On January 22, 2020, Ricoh released a security patch to address a vulnerability1 (CVE- 2019-19363) which affected some versions of the printer/PC fax drivers used by certain Ricoh MFPs, Printers and Digital Duplicators. Today, Ricoh released an updated security patch, as further vulnerabilities have been identified. All users need to install the latest security patch if you are using any of the affected printer drivers. Please click here to view a list of affected print drivers and a link to the security patch.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. To minimise potential security risks, Ricoh recommends that customers follow best practices for securely setting up printers or MFPs. Please visit here for details.

Should you have any immediate concerns or question please contact Ricoh Customer Care at [email protected].

 ^{*1. Credit for discovery: Yaron Samuel & Or Chechik at Palo Alto Networks and Alexander Pudwill with the assistance of Pentagrid AG}