Ricoh Intelligent Support

Increase productivity with fewer interruptions.

Tap into real-time remote service with RemoteConnect Support that gives your Ricoh service expert direct access to your device's Smart Operation Panel (SOP)² for quick diagnosis and resolution. This help reduce the need for onsite service and can minimise disruption to your team’s workflows.

IT managers can use the Remote Panel Operation tool to access their fleet utilising an intuitive web-based user interface³ — letting their in-house help desk resolve issues quickly and easily over the network. RemoteConnect Support can also expedite end-user training or assist users with programming function settings.

When an onsite service call is necessary, the Advanced Remote Mobile System (ARMS) provides your Ricoh service engineer with remote access to your device’s information helping to extend the life of your device, saving you valuable time while increasing your return on investment.

Simplify troubleshooting and managing your device.

Resolve issues with ease by accessing our video library on the SOP via the How-to Videos feature. To troubleshoot issues even faster, the Web Help and User Guide feature provides quick access to information about MFP and printer functions with easy-to-follow instructions on how to diagnose and resolve issues. Use Web Help to access the Ricoh Global Knowledge Base⁴ FAQs — this online tool will only display the pertinent questions for the function you’re currently using. You can also send this information to your smart device to add the convenience of following instructions while performing the operations simultaneously.