Customer Support Application

Download the Customer Support Application to your device and help streamline communications between our valued customers and the Customer Care team.

The app can be downloaded directly from a supported multifunction printer* through the RICOH Application Site.

Easily request repairs at any time
App provides you with direction to solve common issues without needing to wait for support. The app will provide direction, videos, and FAQs for self-resolution where possible
The app automatically acquires all necessary device information, customer details, location, and error information to determine if a remote resolution can be performed or if a technician is needed on-site to perform repairs.

*Supported multifunction printers are listed in the below application guide

Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
Over 100 Ricoh employees are based at the Eastern Creek site.
Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.

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